FAQ
GENERAL / BOOKINGS
How do I make a booking?
You can book directly through our website, via WhatsApp, email, or by calling us. We offer fast, personalized service and will confirm your reservation right away.
How far in advance should I book?
We recommend booking as early as possible, especially during peak season (May–September). Popular models and dates fill up fast.
What payment methods do you accept?
We accept all major credit cards, bank transfers, PayPal, and even crypto payments on request.
Is a deposit required?
Yes, a refundable security deposit is required. The amount varies depending on the rental type (yacht, car, water toys).
Can I cancel or change my reservation?
Yes! We offer flexible cancellation policies depending on the season and rental type. Please contact us for details.
Do you offer insurance?
All rentals include legally required insurance. Additional premium coverage options are available for extra peace of mind.
Do you serve US travelers?
Absolutely! We specialize in international visitors. All our services, contracts, and support are fully in English.
Do you serve US travelers?
Yes. We’re available around the clock to assist with bookings, questions, or emergencies.
YACHTS & BOATS
What types of yachts do you offer?
We offer a wide range of luxury yachts and motorboats in different sizes and styles – perfect for private cruises, family outings, or special events.
Where are the yachts located?
We operate from Mallorca’s top marinas including Puerto Portals, Port Adriano, and Palma.
Do I need a boating license?
For bareboat charters, yes. For skippered charters, no license is required – we provide experienced, licensed skippers.
Is a skipper included?
We offer both skippered and bareboat options. Professional skippers and crew are available on request.
Can I rent for half a day?
Yes. We offer half-day, full-day, and multi-day charters, depending on the yacht.
Are fuel costs included?
Yes. We offer half-day, full-day, and multi-day charters, depending on the yacht.
Are charter prices all-inclusive?
Unlike many agencies advertising “all-inclusive” rates, our prices are transparent and flexible. Base rates include the yacht and standard crew, but exclude fuel and optional services like a chef or catering.
What drinks are included on board?
All charters include a basic supply of soft drinks and beer – minimum 3 drinks per person. Additional drinks, premium brands, or custom orders can be arranged on request.
Can you provide a chef or catering on board?
Absolutely. We can arrange for a professional onboard chef or high-quality catering delivered to the yacht. Perfect for special occasions or longer trips.
Can I customize my itinerary?
Of course! We help plan custom routes, stops, and experiences tailored to your wishes.
Are food and drinks included?
We can arrange catering, drinks packages, and special requests for an additional fee.
Can I bring children on board?
Absolutely. We’re family-friendly and can provide safety gear for kids.
Do the yachts have bathrooms and cabins?
Yes, most of our yachts include bathrooms (heads), cabins, and lounge areas – perfect for comfort and overnight stays.
JET SKIS & WATER TOYS
What brands and models do you offer?
We rent premium SeaDoo jet skis (GTX, RXT, Limited models) and Seabobs for ultimate underwater fun.
Do I need a license to rent a jet ski?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
Can I rent hourly or daily?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
Are Seabobs easy to use?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
Is insurance included?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
Are life jackets and safety gear included?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
Can I rent multiple water toys together?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
Where do I pick up the jet skis?
In Spain, licenses are required for high-powered jet skis. We’ll help you understand requirements and can offer guided experiences if needed.
CARS & SUPERCARS
What cars do you offer?
We have a premium fleet including Lamborghini Huracán EVO, Porsche Cayenne Turbo, and other luxury brands.
Are the cars insured?
Yes. All rentals include full insurance as required by law. Optional premium coverage is available.
Can you deliver the car to my hotel or villa?
Yes! We offer island-wide delivery and pick-up to your accommodation.
Are there mileage limits?
Most rentals include generous mileage. Unlimited options may be available – please ask when booking.
What driver’s license do I need?
A valid driver’s license is required. International visitors are welcome – we’ll help with any paperwork.
Can I rent a supercar for just a few hours?
A valid driver’s license is required. International visitors are welcome – we’ll help with any paperwork.
Is fuel included?
Vehicles are delivered with a full tank and must be returned with a full tank or refueling fees apply.
Can additional drivers be added?
Vehicles are delivered with a full tank and must be returned with a full tank or refueling fees apply.
PAYMENTS & POLICIES
What payment options do you support?
We accept major credit cards (Visa, MasterCard, Amex), bank transfers, PayPal, and crypto (Bitcoin, Ethereum) upon request.
How does the crypto payment work?
Please reserve your car, and we will send you our wallet address and the payment conditions.
Are prices fixed or negotiable?
We offer transparent, competitive pricing. Custom packages and discounts may be available for longer rentals.
Do you charge cancellation fees?
Our cancellation policy is flexible. Charges depend on timing and season – we always aim to be fair.
How is the deposit handled?
Our cancellation policy is flexible. Charges depend on timing and season – we always aim to be fair.
CONTACT & SUPPORT
How can I contact you?
Via our website form, email, phone, or WhatsApp. We respond quickly and personally.
Do you speak English?
Yes – full service in English. We also speak German and Spanish.
Do you offer custom packages?
Absolutely. We love creating tailor-made experiences for our clients.
Is 24/7 assistance available?
Yes. Our team is available at any time during your rental to assist with anything you need.